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This is a love story between me, Meryem Birsoz, and my little Shih-Tzu.

As the best things in life happen mostly unexpectedly, this time around too, it all started with an amazing surprise. A little, timid Shih Tzu was standing right in front of my doorstep and it was LOVE at first sight! That little baby girl stole my heart in a matter of few seconds. Who would have said she was going to be my biggest inspiration and the face of the brand that I was going to build from scratch. But, even then, we just knew that this was going to be a long, long amorous journey for both of us...

 

While I was trying to be a good companion to her, I also decided to be partners with my baby girl, Moshi. From then on, instead of me just taking her to my work along with me, she became THE ONE who led us through thick and thin to our factory of unbound dreams in Moshiqaland!

Winter came and it was cold out, it broke my heart to see her shivering. So, I designed a winter jacket for her.

She looked warm, adorable, and happy in it. The happiness she gave me and the warmth I gave her, started our MOSHIQA partnership.

We have grown a bit. We’re getting to know the wonderful the amazing land of our pet companions spreading all around the world.

Today, Moshiqa continues to grow; present in stores across 25 countries, purchased over online, globally. We are passionately growing.

Spreading LOVE paw by paw...

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About Moshiqa

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Have a question? You may find an answer in our Contact Page.
But you can also contact us:

Customer Services

Call Us: +1 424 382 4833

Mon-Sun: 8:00 am - 8:00 pm

Wholesalers: family@moshiqa.com

PR Inquiries: Pr@moshiqa.com

Customers: info@moshiqa.com

SHIPPING

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PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, Maestro, American Express and Apple Pay. The total will be charged to your card when the order is shipped.

Secure: All payments are processed securely and in accordance with PCI-DSS standards. All payment pages are secured using SSL with encryption strength of up to 256-Bit. All payment data is transmitted securely, in the case of credit/debit card payments we will not store your card details.

RETURN POLICY

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Shipping & Returns

Shipping: Shipping and handling are additional unless otherwise expressly indicated at the time of sale. The cost of shipping for heavy or oversized items is higher than other items of the same value and will be reflected in the shipping total. Loss or damage that occurs during shipping by a carrier selected by Moshiqa is responsibility of Moshiqa. Loss or damage that occurs during shipping by a carrier selected by you is your responsibility. You must notify Moshiqa within 48 hours of the date of delivery if you believe any part of your purchase is missing, wrong or damaged. In the event, if you received a damaged item, you shall send us a picture(s) of the damaged item to us by an e-mail.

Returns: Within 7 days of receipt of product, new, unused and undamaged items may be returned along with the corresponding packing slip for merchandise exchange or store credit or refund, subject to the following limitations:

All returns/exchanges must be in original packaging, unused and in sellable condition. We are not responsible for any damage that is caused by your pet to any of the merchandise. We cannot honor returns or exchanges for any merchandise that has been used or is not in its original new condition unless previously authorized by Moshiqa.
Shipping and handling fees are non-refundable.
If an item arrives damaged or defective you must contact us within 48 hours of receipt. If the box appears damaged upon receipt, do not sign for or accept it and it will be returned to us. We will send an exchange or credit you for the item.
You must contact us within 30 days of order placement if your item has not arrived. We will not be held responsible for notifications after that time
Only one return per order. We will not accept a return on the exchange.
If the item is defective upon receipt by customer or if there was a shipping error on the part of Moshiqa, we will reimburse you for the cost of returning the package to us, and you will not be charged for the shipping cost of your replacement item. Please note that we will not be held responsible for any damage to a product caused by tear and wear.
If an item was damaged during transit, we reserve the right to request photographic proof of damage. That is, you may be asked to provide a photo of the damaged item.

Returns are allowed within a week of received package. They must be in the original package and unused. If there are any discrepancies or the package has been open or looks used you may contact us to discuss return of said item. At this point if the return is granted you will receive a Authorization Number. Once you receive the Authorization Number you have one week to return the item.

To return an item, please email us and let us know the item(s) you want to exchange, and the reasons(s) for the return. You will receive an email response with a Return Authorization Number that must be clearly written on the outside of your package, as well as further instructions. Any item returned without a Return Authorization number issued by Moshiqa will NOT be processed and will be returned to the customer at customer's own expense and/or additional restocking fee of 50% will be incurred.

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