This Terms and Conditions of Sale (the "Agreement") constitutes a binding legal contract between you and Moshiqa, the owner and operator of the Moshiqa.com website (the "Site"). By ordering any product or service via the Site, you signify your acceptance of this Agreement, as it may be amended or supplemented from time to time unilaterally by Moshiqa. Changes to this Agreement will be effective when published on the Site.

Product prices, availability, shipping/delivery costs, types of shipping method, and terms and conditions of sale, are subject to change without advance notice. Moshiqa is not responsible for typographical errors.

Taxes : Moshiqa’s prices include sales, use, excise or similar taxes.

Payment Methods: We accept Visa, MasterCard, American Express and Paypal,

Shipping : Shipping and handling are additional unless otherwise expressly indicated at the time of sale. The cost of shipping for heavy or oversized items is higher than other items of the same value and will be reflected in the shipping total. Loss or damage that occurs during shipping by a carrier selected by Moshiqa is responsibility of Moshiqa. Loss or damage that occurs during shipping by a carrier selected by you is your responsibility. You must notify Moshiqa within 48 hours of the date of delivery if you believe any part of your purchase is missing, wrong or damaged. In the event, if you received a damaged item, you shall send us a picture(s) of the damaged item to us by an e-mail.

Returns: Within 7 days of receipt of product, new, unused and undamaged items may be returned along with the corresponding packing slip for merchandise exchange or store credit or refund, subject to the following limitations:

All returns/exchanges must be in original packaging, unused and in sellable condition. We are not responsible for any damage that is caused by your pet to any of the merchandise. We cannot honor returns or exchanges for any merchandise that has been used or is not in its original new condition unless previously authorized by Moshiqa.
Shipping and handling fees are non-refundable.
If an item arrives damaged or defective you must contact us within 48 hours of receipt. If the box appears damaged upon receipt, do not sign for or accept it and it will be returned to us. We will send an exchange or credit you for the item.
You must contact us within 30 days of order placement if your item has not arrived. We will not be held responsible for notifications after that time
Only one return per order. We will not accept a return on the exchange.
If the item is defective upon receipt by customer or if there was a shipping error on the part of Moshiqa, we will reimburse you for the cost of returning the package to us, and you will not be charged for the shipping cost of your replacement item. Please note that we will not be held responsible for any damage to a product caused by tear and wear.
If an item was damaged during transit, we reserve the right to request photographic proof of damage. That is, you may be asked to provide a photo of the damaged item.

Returns are allowed within a week of received package. They must be in the original package and unused. If there are any discrepancies or the package has been open or looks used you may contact us to discuss return of said item. At this point if the return is granted you will receive a Authorization Number. Once you receive the Authorization Number you have one week to return the item.

To return an item, please email us and let us know the item(s) you want to exchange, and the reasons(s) for the return. You will receive an email response with a Return Authorization Number that must be clearly written on the outside of your package, as well as further instructions. Any item returned without a Return Authorization number issued by Moshiqa will NOT be processed and will be returned to the customer at customer's own expense and/or additional restocking fee of 50% will be incurred.

Waiver and Limitation of Liability

You hereby acknowledge that the warranty provided herein and the accompanying obligations and liabilities of Moshiqa are exclusive and you hereby waive all other remedies, warranties, guarantees or liabilities, express or implied, arising by law or other wise, whether or not occasioned by the negligence of Moshiqa. You acknowledge by your use of products sold by Moshiqa that your use of the products and any reliance upon them is at your sole cost and risk. In no event shall Moshiqa or any of its subsidiaries or affiliates be liable for any indirect, special, incidental, statutory, punitive, exemplary or consequential damages arising directly or indirectly from or in connection with any product and its use. It is your responsibility to follow all instructions and heed all warnings accompanying any product ordered from the site. You agree not to join in any lawsuit with another person or serve as a class representative of any class action lawsuit against Moshiqa arising out of your purchase or use or products ordered via the site.

Trademarks and other intellectual property rights

The information, images, photographs, trademarks, trade names, patents, utility models, designs, copyrights, and any other intellectual property rights stipulated under the Turkish Law on Intellectual and Artistic Works numbered 5846 and dated 5 December 1951, and in general the elements and material made available through, used on, embodied in, or related to this Site are and will remain the exclusive property of the Moshiqa; no right, title and/or interest in any material or software may be deemed assigned to you as a result of any such download or copying. You may not reproduce, totally or in part (except for private, personal and not commercial use), distribute, publish, transmit, modify totally or in part, or sell any of such information, images, photographs, trademarks, products and in general elements and material contained in this Site. In particular, the logos, brands and trademarks, depicted in this Site are and will remain the exclusive property of the Moshiqa and their reproduction, distribution, publishing, transmission, modification, totally or in part, sale and any other usage in general for any purpose, reason or cause is hereby expressly prohibited. The information, elements and in general the material contained in this Site may contain inaccuracies or typographical errors and may be subject to modification or updating by Moshiqa, in its sole discretion, at any time and without previous notification.

Applicable Law - Disputes

The usage terms and conditions of this Site shall be governed by and construed in accordance with the substantive laws of The Republic of Turkey.. Any dispute arising out of these terms and conditions or out of your use of this Site shall be resolved exclusively by the Caglayan Court and Execution Offices of Istanbul. 


You agree to defend, indemnify and hold completely harmless Moshiqa from and against any and all direct and indirect claims, damages, costs, and expenses under whatsoever name, including attorneys' fees, arising from or related to your use of the products purchased via the site.

Privacy Policy

At Moshiqa, we are committed to providing you the finest products and our excellent service. In order to achieve this, we gather certain personal information from our customers.

When a visitor creates an account and/or places an order with us, Moshiqa may collect personally identifiable information such as name, address, e-mail address, and phone numbers in order to provide better service to the needs of our customers, such as facilitating order processing and to enable us to contact you if any problem arises with your order. We need to know who you are in order to verify the credit card information you have sent us and to conduct a thorough background check of you or your company We do not require this information to grant access to any part of our public site, but do require it if you wish to place an order, or set up an account. Since the security of your personal information is very important to us, we restrict access to your non-public personal information to those employees who need to know that information to provide products or services to you.


Thank you for becoming part of the Moshiqa world we look forward to working with you and your furry one.